Question 1

How do I choose the right size?

Accepted Answer

Refer to the size chart on each product page. If you're between sizes, we recommend sizing up. When in doubt, WhatsApp us your measurements and we'll help.

Question 2

Are your fabrics pre-washed?

Accepted Answer

Yes. All our cotton and rayon fabrics are pre-shrunk. Expect minimal shrinkage (under 3%) after the first hand wash.

Question 3

How do I care for my kurti?

Accepted Answer

Wash and care instructions are listed in each product’s description on the product page. Follow those notes for that fabric and finish.

Question 4

Do you accept Cash on Delivery?

Accepted Answer

Yes, COD is available for order totals up to ₹5,000. In your bag, turn on “Cash on Delivery (+₹100)” — a ₹100 COD charge is added before checkout. At Shopify payment, choose Cash on Delivery. Orders above ₹5,000 are prepaid only.

Question 5

How long does delivery take?

Accepted Answer

3–5 business days for metros, 5–7 for tier-2 cities, 7–10 for remote pin codes. We pack and ship orders ourselves; you’ll get tracking after dispatch.

Question 6

Can I exchange for a different size?

Accepted Answer

Yes — 7 days easy exchange for size only (same kurti), subject to stock. No returns or refunds. For any size exchange you must courier the item back to our Surat address and notify us on both email and WhatsApp.

Question 7

Do you customize or take bulk orders?

Accepted Answer

Yes, we take bulk and custom orders for weddings, corporate gifting, and boutiques. Email Riyaswardrobe@gmail.com with your requirements.

Question 8

Where are your kurtis made?

Accepted Answer

Every Riya's Wardrobe kurti is handcrafted in small batches by skilled artisans. We're based in Surat, Gujarat, India.